LoginKey™ FAQ
We’ve implemented
enhanced security to protect your multiple listing data. All MFRMLS users (and assistants) must now use
a LoginKey™, a small device that displays a
random 6-digit number that changes every 60 seconds.
MLS access
now requires “two-factor authentication” (much like your ATM card), which is “something you have” (the LoginKey™’s 6-digit number) and “something you know” (a PIN you create).
Q:
How do I enter my PIN and tokencode?
A: Your PIN is entered in front of the 6-digit
number showing in the window of your LoginKey™
to form a “passcode” that authenticates you for MLXchange access.
Q: I forgot my PIN. How do I establish a new PIN?
A: Call the
MFR
http://wes.mlxchange.com:8100/RSASWE/WXUserResetPIN.do
Q.
What if I’ve lost or misplaced my LoginKey™?
A. If your LoginKey™
has been lost or damaged, please contact the MFR
Q: I don’t have a LoginKey™. What do I need to do?
A: You must
register for one. If you are an agent, appraiser or broker you can request a
LoginKey™ by browsing to this URL: http://mfrmls.com/mfrsecure/index.php
. Unlicensed assistants can request a LoginKey™ via this URL: http://www.mfrmls.com/mfrsecure/AsstRegForm.php
Q: I haven’t received my LoginKey™ yet. What do I need to do?
A: If you
successfully registered and received a confirmation e-mail but have not
received your LoginKey™, please contact the
MFR
Q: Do you have online instructions
for the LoginKey™?
A: See our online tutorial at: http://www.mfrmls.com/mfrsecure/intro.php
Q:
How do I activate my LoginKey™?
A: Go to http://www.mfrmls.com
and click the “Activate Your LoginKey™” button.
Enter your member ID and the approval code mailed
with your LoginKey™.
Q: I am using my LoginKey™ for the first time and don’t have a PIN. How do I create my PIN?
A: At the MLXchange login screen, simply enter
the 6-digit number on your LoginKey™ (known as
a ‘tokencode’). Assuming you have
entered the correct tokencode, you will be guided through the process of establishing
your PIN. A PIN can be any combination
of letters or numbers from 4 to 8 characters in length. You can use a
combination of digits (0–9) or letters (a–z or A–Z). Select a PIN that is easy to remember, but
hard for others to guess.
Q: I keep getting “Access Denied”
error messages.
A: To
prevent “Access Denied” error messages, here are some tips:
- When prompted for the
“passcode”, be sure to enter your PIN first, followed by
the 6 digit number. For
example, if your PIN is 6780 and the number on your LoginKey™ is 035489, your passcode would be 6780035489.
- Your LoginKey™ may have been disabled after too many
unsuccessful login attempts. Contact
the MFR
Q: The system is asking me to enter
the “Next Tokencode”. What is happening?
A: This happens
when someone has made too many unsuccessful login attempts or when the LoginKey™ must be resynchronized with the access server. Simply wait until the next 6-digit number
(tokencode) appears on your LoginKey and enter that number in the web page. Your LoginKey™
operations should return to normal.
Q: Why am I seeing two login
screens?
A: If you
are an unlicensed assistant supporting multiple agents, this is normal. You must first enter your own user ID and tokencode.
When you get to the MLXchange login
screen you must enter your agent’s member ID and password (i.e. the
password the agent used prior to
Q: How long is my LoginKey™ good for?
A: If your
membership is paid and in good standing, the current LoginKey™ technology will be used for the next three years.
Q:
How do I contact the MFR
A: There are three ways to get help – by e-mail,
phone or with live online support.
·
E-mail: MFR now has a dedicated full time
person assigned to provide help via e-mail.
Send your questions to: mlshelpdesk@orlrealtor.com
·
Phone:
Call 407.513.7288 or 800.686.7451.
If all reps are busy, you’ll be asked to leave a voice mail. Please leave only one message as we return
each one, i.e. call five times, you get five callbacks. Calls are returned in the order received. Just remember that at times we’re “slammed”,
but we do assign technicians to do nothing but make callbacks so be
patient.
·
On Line:
Go to www.mfrmls.com and click on
the Live